5* HOTEL DUTY MANAGER – CAPE TOWN – R20000 to R23000

5* HOTEL DUTY MANAGER – CAPE TOWN – R20000 to R23000

The purpose of the position is to communicate with all guests at the property and to provide effective leadership through professional management and encouragement of all subordinates.

Minimum Experience and Qualification Required:

• Post matric hotel school qualification
• +3 years’ experience in a 5-star hotel or similar environment
• Computer literacy including working Opera Cloud Knowledge
• Previous leadership role advantageous
• Excellent communication skills with a high level of English proficiency
• Ability to plan and implement strategic initiatives
• Ability to train and develop a team

• Be motivated, enthusiastic, and energetic
• Be a team player, with a positive attitude
• Able to work shifts as well as under pressure
• Own transport preferable

Key Performance Objectives:

• To manage and oversee the daily operations in the hotel,
• Maintaining the required operating and service standard,
• Handling and resolving guest queries and complaints,
• Guest comment management,
• A high level of leadership and motivational skills,
• Must be trustworthy and able to work with the hotel and guest money,

• Handle email requests in a professional and effective manner,
• Handle guest inquiries in a professional and effective manner,
• Ensure knowledge of hotel room categories and layout of the property,
• Ensure knowledge of different offerings at the property,

• Assisting in the management of guest accounts:
• Operate the hotel’s Property Management System: OPERA Cloud,
• Check guest in upon arrival and check them out upon departure,
• Operate the switchboard and direct calls,
• Restaurant bookings and hotel reservations
• Assisting in the daily operations in the Food and Beverage department during meal periods,
• Liaise effectively between departments.

Please send updated CV in Word, together with a recent head and shoulders picture of yourself.

Should you not receive feedback from us within 7 days, please take your application as unsuccessful.